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Consultation and retail

Posted on November 15 2017

Call a team meeting and find ways to improve your client consultations. Keep in mind to include product placements.

The importance of ensuring your team is informed and knowledgeable about what is happening in your salon is crucial for achieving set targets. Most great ideas come from the staff. They are the ones working with the customers and know what they want.
Encouraging your team to talk about areas of client consultations the salon/spa can improve on not only gets them involved in your business, but also makes everyone feel valued.
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“Treat your staff like your customer, they must believe in the product to be able to sell confidently. Give them samples to try so they can start to understand and learn more about the product.”

Nilam Holmes-Patel

Source: Phorset salon software


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