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Perfect consultation

Posted on July 07 2017

Day 7 Phorest 39 days 2 grow is about consultation and retail;

''Customers don’t buy from people they don’t trust. By showing real integrity and interest, clients are more likely to purchase complementary products while they are at their appointment. Consistency in this treatment should also make them more inclined to revisit. Their personalised consultation is the perfect moment to introduce products to your clients and make them aware of their benefits.

Firstly, always be professional. Secondly, know your facts and prices alongside providing excellent treatments. Finally, encourage staff to create healthy relationships with their customers.

Sure, gaining trust is only part of the entire equation, but if you want people to value having a relationship with you, you must make your staff understand that relationship building is part of your business’ values.'' 

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