Privacy Policy

EcoTowels Ltd is committed to protecting your privacy and has created this privacy statement in order to demonstrate our firm commitment to privacy.

The following discloses our information gathering and dissemination practices for the website at URL:

  • EcoTowels Ltd does not disclose visitors' information to third parties.
  • Any information that you provide us with, whether it be business or personal information (such as your name or address), cannot be seen by third parties.
  • This site may at times contain links to other, third party websites; EcoTowels Ltd is not responsible for the privacy practices or the content of such websites.
  • This privacy statement is not presented as a legally binding contract.

Information We Collect and Use

There are sections in our website where we may ask you to register in order to gain access to high value documents, or to be able to download various items, or to make contact with EcoTowels Ltd.

Any information you provide will remain the secured property of EcoTowels Ltd Limited. Under no circumstances will it be sold or rented to any third party. EcoTowels Ltd may, however, use your contact information to send you any information you have specifically requested or any other information or news about our company and services. Your details maybe used in an aggregated form for marketing analysis of our website traffic.

In addition to any personal information you may provide, EcoTowels Ltd Limited may, on occasion use software or other tools that enable the collection of relevant technical information, for example the IP address (Internet protocol) (IP), the operating system deployed on your computer, the browser used for access, various traffic patterns, as well as the address of any referring websites.

EcoTowels Ltd always traces how a visitor arrives at the EcoTowels Ltd website, however we will not attempt to gather information from websites that you have visited prior to visiting the EcoTowels Ltd website.

Use of Personal Information

EcoTowels Ltd may use your personal information for the following purposes:

  • To enable you to use the site without repeatedly entering passwords or logins.
  • To provide information or services that you have requested.
  • To help us manage our content to ensure it is relevant and appropriate to you.
  • To alert you to company news, product upgrades, other updated information and new products and services from EcoTowels Limited
  • EcoTowels Limited may provide links on our site that direct to external, third party websites.
  • We have no control over the content other sites, nor the usage of information they gather.
  • We recommend that you always review the privacy policies at any third party sites you visit; they may not follow the same policies as us.

Opting Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options to discontinue receiving future communications by any of the following means:

  • Send an e-mail to our client services team indicating your request to be unsubscribed from a specific list.
  • In writing to: Client Services, EcoTowels Ltd Limited, The Fountain, 1 High Street, Christchurch, Dorset, BH23 1AE
  • You can call our client services team on this telephone number: 01202 486 690
  • Use the unsubscribe function in the account preferences

Our Use of Cookies

The EcoTowels Ltd Website Cookie

The EcoTowels Ltd website uses a "session cookie" to identify your browser "session" as you move between pages on the website and perform activities.

The cookie is named  __atuvc and will last for 2 years.

The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website.

By knowing that each subsequent request is related to the first, our website is able to track your actions as you move around the website and to provide interactive features. By analysing how our website is being used in general, we can improve the website experience for future visitors. Should you experience any problems in using our website, our website developers may be able to use this information to track down your specific "user journey" and investigate and fix any issues that might arise.

The cookie itself is a very small text file that is stored on your device (for example, your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you browse to a new page. This allows the website to look up your specific session and associate data for that session with your browser. The data itself is not stored in your cookie but on the server(s) operating the website.

Each page on our website is generated by a sophisticated Content Management System (CMS). This system provides a number of interactive features where your experience may be tailored according to your past activity on the website. Such features require the "session cookie" to operate.

The session cookie provides the ability for you to log on to our website using your unique user name (or e-mail address) and password.

Each page on our website may be tailored to you uniquely, based on your past activity on the website, for example to show your name.

The session cookie provides the means to remember your log on state and hence your discussion forum preferences, such as your nickname and the date of your last post.

The session cookie provides the means for you to take part in votes (or polls) on the website.

The session cookie provides the means to remember that you have submitted a form so that you are not asked to re-submit it.

The session cookie provides the means to remember which files you have requested to be sent to you by email and the date and time at which such requests were made.         

The session cookie provides the means to remember whether you have 'liked' our Facebook page.          

As we improve our website over time, similar and more advanced features may be added that also require a "session cookie" to operate.

Google Analytics

The EcoTowels Ltd website uses cookies to allow Google Analytics to function correctly. Google Analytics is a free web analytics tools that helps us understand how visitors engage with the Eco Towels Ltd website. These cookies have names that begin with __utm such as __utma and __utmz.

Google Analytics collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. We use the information to view reports about how visitors interact with the website and to help us improve the website. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.      

Information about these cookies and how to reject or delete them: and

To opt out of being tracked by Google Analytics across all websites visit

Google's privacy policy:

How to control and delete cookies

You may restrict or block the cookies which are set by the EcoTowels Ltd website, or any other website, through your browser settings.

To find out more about cookies and how to manage them, visit

Please be aware that restricting cookies may impact on the functionality of the EcoTowels Ltd website.

Local Shared Objects (Flash Cookies)

The EcoTowels Ltd website uses Adobe Flash Player to provide video content. Local Shared Objects (commonly known as Flash Cookies) may be used to improve user experience, for example to save your playback preferences. Flash Cookies are similar to cookies, however they are managed differently.

How to disable Flash Cookies:

Information on how to disable and delete Flash Cookies is provided on the Adobe website at

Your experience of the EcoTowels Ltd website may be affected if you restrict the use of Flash Cookies.

25 May 2018 - Update to Privacy policy for GDPR 

The data protection officer/data owner for the organisation is Matthew Smith. You can contact the data protection officer/data owner by sending an email to or writing to Eco Towels Ltd, The Fountain, 1 High Street, Christchurch, BH23 1AE.

Personal data collected

The personal data that we collect is:

  • Name
  • Business address
  • Email Address
  • Phone number

Purpose and Legal Basis for Processing Your Data

EcoTowels takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Who is processing my data?

EcoTowels, The Fountain, 1 High Street, Christchurch, BH23 1AE are the data controller and processes your personal information for the purposes laid out in this privacy notice. © Shopify | 150 Elgin Street, Ottawa ON, K2P 1L4, (EU office see note **) acts as data processor on behalf of Eco Towels and have access to personal information only in cases that customer support or troubleshooting is required by EcoTowels. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Your personal data is processed to:

  • Collect specific personal data (name, address, email, contact number, ) that is required to enter into a contract to sell a product.
  • Engage in communication with you including confirmation, fulfillment, and requests to cancel or change orders.
  • Ensure a safe service and provide industry standard advice.
  • Select relevant offers, promotions and information for you.
  • Estimate the number of customers we have.
  • Hold personal data that is required by law or to respond to legal process.
  • Hold for insurance purposes.
  • Store customer records.

Your rights as the individual

If your personal data is held by EcoTowels you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the EcoTowels Data Officer.

You also have the right:

  • To be informed of how your personal data will be used before it is collected.
  • To access your personal data personal data and to information on how your information is used after it has been gathered.
  • To have personal data corrected if it is incomplete, inaccurate or out-of-date.
  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
  • To restrict processing, to ‘block’ processing of your personal data.
  • To data portability, having your data moved, copied or transferred from EcoTowels to another organisation in an easily readable format.
  • To object to direct marketing from us.

Process of collection

Your personal data is collected when you provide it to us through Shopify software, our website, over the phone, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Shopify software platform as well as some level of paper record keeping.

EcoTowels gives you access to information about your account and orders through Shopify software, for the limited purpose of viewing and updating that information.

Data Sharing

Your personal data is shared only with Shopify representatives in cases that customer support and troubleshooting is required. EcoTowels do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

Use of Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.


EcoTowels use software provided by Shopify to manage orders.

Here is a link to their Privacy Notice:

How Long Do We Keep Your Data?

EcoTowels retains your personal data for as long as necessary to provide you with our services as our client. EcoTowels are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information
  • Where processing is necessary for the establishment, exercise or defence of legal claims

Transfers of personal information

When your personal data is processed through Shopify software, all of it is held within the EU. Your information is processed by the Shopify software and stored in the cloud. During this process your data is encrypted in transit and at rest.

Consequences of not providing your personal information to EcoTowels

In the event that you want to purchase a product from EcoTowels, certain personal information is required to enter into a contract with you. EcoTowels will not be able to enter into a contract with you to fulfil an attempt to purchase a product if you do not provide your personal information.

As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products in these instances.

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Shopify system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the Shopify system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel. Employees are only assigned specific access rights and can only access the Shopify software with the unique log in assigned to them.


In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by EcoTowels (or third parties used by EcoTowels) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and EcoTowels and also the EcoTowels Data Protection Officer/GDPR Owner.

Data Protection Commissioner, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

+44 (0) 303 123 1113

EcoTowels Data Protection Officer/GDPR Owner

EcoTowels, The Fountain, 1 High Street, Christchurch, BH23 1AE

+44 (0) 1202 486868

**Shopify offices for residents of the European Economic Area:

Last updated: May 18, 2018

© 2018 Shopify Inc.

Shopify International Limited

Attn: Data Protection Officer

c/o Intertrust Ireland

2nd Floor 1-2 Victoria Buildings

Haddington Road

Dublin 4, D04 XN32